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Below is a list of the most frequently asked questions that we receive from our guests. To see the answer to the question, simply click on the question, and the page will scroll to the answer. Of course, if your specific question can't be found below, we'll be happy to answer it individually. To ask a different question by email, click on the 'Email Enquiry' button and we'll respond within 24 hours.
1 What do I need to bring with me to my vacation home?
2 What will the weather be like when we arrive?
3 When should I take pool heat as an option/are the pools heated?
4 Is Maid Service included in the price?
5 When do I pay the deposit/final payment/security deposit?
6 How close is my vacation rental property to Disney?
7 Is there a phone at the property? How does it work?
8 How do I make a booking?
9 How do I find 'diamond' or 'emerald' villas?
10 Will I be able to smoke on my stay at the Villa?


How do I find 'Diamond' or 'Emerald Villas'

Directions from Orlando and Sanford Airports:
Follow the signs for the GREENWAY route 417 South (Toll Road you will need some $1 bills) Come off the 417 at Exit 2 signposted Celebration and the 192. After the exit tollbooth turn right at the lights signposted 192. At the next set of lights move over to the left lane and turn left onto the 192 headed West.

Follow the 192 West counting down the 'MARKERS' until you get to mile marker number 5. At the next set of lights move into the left lane and turn left onto Formosa Gardens Boulevard. As you turn onto Formosa Gardens Boulevard you will see the large ornamental double headed dragons that mark the entrance to 'Florida Splendid China'. Follow Formosa Gardens Boulevard to its end at the crossroads just past the entrance to Splendid China. Go straight across the X road onto Sand Hill Road. Turn almost immediately left into Formosa Gardens Estates. (The name is clearly written on the entrance wall).

For security reasons the home locations together with the key and alarm codes will only be disclosed to you after your full balance of account has been paid.

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